Retail Key Carrier Coordinator

Join to apply for the Retail Key Carrier Coordinator role at The TJX Companies, Inc.

TJ Maxx offers a dynamic work environment across our global offices, distribution centers, and retail stores, including TJ Maxx, Marshalls, Home Goods, Home Sense, Sierra, Winners, and TK Maxx. This role is part of “The TJX family,” a Fortune 100 company and the world’s leading off‑price retailer.

The Key Carrier Coordinator is an elevated extension of the Coordinator role. Key carriers alternate between performing coordinator duties and acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends, and exemplifies exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi‑tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

• Associate discount program
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) with associate contributions (match based on eligibility)
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision coverage, HSA, health care FSA
• Life insurance, short/long term disability
• Paid parental leave
• Paid holidays, vacation, sick leave
• Auto/home insurance discounts
• Scholarship program, adoption assistance

1325 W Walnut Ave, Dalton, GA. (TJ Maxx Store 1106)

Starting pay range: $14.00 to $14.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Sales and Business Development

The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The company also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.