Senior Field Service Mechanic​/Technician - Forklifts & Heavy Machinery

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service

Employment Type: Full Time

Location: BR08- DALTON, GA

Reporting To: Karl Duffy

WMH is seeking a Senior Mechanic/Technician to join our elite team. You’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role involves leading by example, optimizing performance, and mentoring the next generation of skilled technicians. Your expertise will fuel operational success, maximize uptime, and push industry standards forward while fostering a team-driven culture of excellence.

What sets WMH apart: we’re redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and innovation that keeps businesses moving forward. This is a future filled with opportunity, advancement, and impact.

Key responsibilities and duties described below reflect the expectations for this role at WMH.

• Independence & Field Expertise
  • Hit the Road:
    Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
  • Own Your Territory:
    Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
  • Be the Expert in the Field:
    Deliver on-site service with speed, accuracy, and professionalism.
• Advanced Diagnostics & Repairs
  • Troubleshoot Like a Pro:
    Diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency.
  • Fix it Right, The First Time:
    Execute top-quality repairs & preventive maintenance to maximize uptime and minimize breakdowns.
  • Own the Fleet:
    Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.
• Lead & Mentor the Next Generation
  • Train & Develop Junior Techs:
    Share expertise and guide the next generation of mechanics.
  • Be a Leader:
    Set the gold standard in service and help newer technicians refine their skills.
• Customer Engagement & Service Excellence
  • Deliver Outstanding Customer Support:
    Provide expert consultation, service recommendations, and technical solutions.
  • Customer-Focused Communication:
    Keep customers informed about service updates, repairs, and proactive maintenance.
• Documentation & Compliance
  • Precision Documentation:
    Maintain accurate service reports, repair logs, and work orders.
  • Safety & Compliance First:
    Uphold OSHA standards, industry regulations, and best practices.

• Diverse job sites
• Weather-ready – wet, humid, hot, or cold
• Exposure to dust and noise

Physical & Licensing Requirements: This role requires standing, walking, bending, kneeling, stooping, crouching. Ability to lift and move items over 50 lbs. Must have a valid driver’s license for company van usage. Vision requirements include normal to near-normal color/distance perception and the ability to adjust focus.

• Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries.
• Technical Expertise: Diesel engines, hydraulics, electrical systems, and industrial machinery.
• Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventive maintenance. Forklift certification a plus.
• Mechanical & Electrical
  
  Skills:
  
  Diagnose, troubleshoot, repair, and maintain complex industrial equipment.
• Industry Knowledge: OSHA regulations, equipment compliance, and workplace safety standards.
• Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills.
• Leadership & Mentorship: Ability to train, coach, and guide junior technicians.
• Customer Service Excellence: Strong communication and relationship-building skills.
• Technical Proficiency: Diagnostic software, schematics, Microsoft Office, digital work platforms, and fleet management systems.
• Work Ethic & Drive: Self-motivated, detail-oriented, and results-driven.
• Physical Requirements: Lift 50+ lbs, work in varied conditions, travel within assigned territory.
• Valid Driver’s License: Required for company van…