Operations Associate

Operations Associate

The Bay Club Company

Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.
• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls.
• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification (if serving alcohol).
• Greet members and guests upon arrival to the Pool Area.
• Act as a Host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated food outlets.
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding Club programming and facilities updates.
• Assist with maintaining refreshment stations:
  Refill water, stock supplies and keep area clean.
• Provide towels as needed, assist with towel operation.
• Warmly greeting each member with a smile.
• Audit cars parked in the garage when necessary.
• Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
• Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Assist with laundry functions that include collecting, washing, drying, and folding towels.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, programs, meetings, and trainings.
• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Policies and Regulations – Knowledge of company policies.
• Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook.

• At least one year experience in the hospitality…