Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

We are currently seeking a professional and service-oriented Branch Administrator to support daily branch operations and ensure the delivery of a high standard of administrative and customer service support.

The Branch Administrator will be responsible for managing booking systems, supporting the Office Manager, and handling front desk and administrative activities. The role requires strong organizational skills, attention to detail, and a commitment to delivering excellent customer service.

• Provide administrative support to branch operations and office management activities
• Welcome beneficiaries and ensure a high standard of customer experience
• Manage appointment registrations and updates through the CRM system
• Handle inbound calls and direct inquiries appropriately
• Provide accurate information regarding services and clinic processes
• Support events, meetings, and administrative coordination as required
• Maintain compliance with company policies, procedures, and data privacy standards
• Coordinate deliveries and complete required documentation
• Collaborate with internal teams to ensure smooth branch operations
• Identify opportunities for process improvement and contribute to service enhancement initiatives

• Proficiency in Microsoft Office applications
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• High attention to detail and a strong sense of responsibility
• Professional, reliable, and customer-focused approach to work