Service Advisor
Job in
Dammam, Eastern Province, Saudi Arabia
Listed on 2026-07-31
Listing for:
AutoHub Saudi Arabia
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
A Service Advisor is a professional who assists customers to understand their car’s maintenance or repair options and answers customer questions before they are scheduled with a Technician.
Job Accountabilities & Key Results Area- Responsible to conduct diagnosis to identify the root cause, repair to be done and parts to be replaced.
- Confirm the diagnoses with the customer to ensure the customer is aware of the repair to be done by using appropriate diagnostic check sheet.
- Provide customers with detailed information about services and repairs necessary for their vehicles.
- Introduce the new services to the customers to promote the upselling.
- Greeting customers, listening to their needs and scheduling appointments as needed.
- Work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
- Handle customer inquiries, complaints, and concerns professionally and effectively.
- Follow up with customers regarding estimate approvals, service updates, and completed work.
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