Service Category Manager

A leading home ware retail Company located in Dammam- KSA is seeking to hire the following

Job Title:

Service Category Manager

Reporting Line:
Head of marketing

• Lead and coordinate all on-floor services activities, while assuring the maximum customer experience
• Achieve, improve and benchmark footfall resulting from the customer driven events

• Develop “NICE” on-floor services standards, processes and KPIs
• Lead the planning and the execution of the first and subsequent stores’ on-floor services Manage day-to-day activities related to the on-floor services “wedding & gifting, live demos, café, and others”
• Liaise and contract with 3rd parties providers, as and when the need arise
• Conduct field visits to the store(s) to oversee the implementation of the on-floor services
• Captures insights continuously by performing regular and systematic customer research and activities (e.g. surveys, customer focus groups, electronic customer feedback from stores, feedback from customer facing staff)
• Lead cross functional meetings presenting key findings of POS data analysis/ customer researches and highlighting future plans and their implementation
• Continuously monitor the industry trends and competitors’ activities to initiate new on-floor services and ensure better customer experience
• Develop and maintain customer initiatives such as loyalty programs, gift cards… etc
• Generate other incomes for the stores through events and space rentails
• Consistently improve the level of the provided services and innovate new value added services initiatives
• Collaborate with the Designers, Buyers, Visual Merchandisers and other related parties for the on-floor services on-going activities, development and improvement
• Create the on-floor services full calendar and work on its perfect execution in coordination with the Marketing Manager

Arabic
- Native / Mother Tongue

English
- Native / Mother Tongue

Any

Any

• Bachelor’s Degree in business administration
• 5-7 years of experience in the related field, retail experience is a plus
• Exceptional oral & written communication skills in both Arabic & English
• Proficient in Microsoft Office Suite
• Creative and innovative
• High sensitivity to deadlines and ability to flow through on related activities
• Excellent planning and organizing skills
• Exceptional analytical, critical thinking, and problem solving skills
• Ability to handle various responsibilities, when needed

About The Company