Service Technician-Saudization

Job Summary: A customer-facing and focused technical specialist is fully proficient to an advanced level in Power Generation systems at a customer site. They perform advanced diagnostics, complex problem solving, troubleshooting, complex repairs, rebuilds, and preventative maintenance on all components of power generation systems. They adhere to established procedures and guidelines to Enhance service workshop knowledge and skills.

• 1-2 years of experience as Technician
• Fluent English

• Establishes and continually develops productive customer relations, ensuring prompt and efficient attention to customer needs.
• Escalates key customer or market information to Supervisor.
• Applies documented procedures and policies to complete diagnostics, complex repairs, and

assembly and disassembly of power generation units, including identifying and preparing required parts, tools, and support equipment for uptime and diagnosis of downtime failure.

• Identifies technical issues and takes preventive actions.
• Identifies opportunities for work process improvements.
• Escalates unresolved issues to product specialists, DFSE, or supervisor.
• Independently provides training or introductions on product promotion to meet field customers' needs.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customers.
• Communicates effectively with the assigned team and with all support teams.
• Ensures adherence to adjustments on work location, job responsibilities etc., according to the requirements of business development and industry regulatory requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Adheres to all relevant Health, Safety & Environmental and Quality training policies, procedures, and legislation and reports any issues/incidents to their supervisor.
• Coaches less experienced technicians, transferring knowledge and experience, and provides work direction.
• Provide training or introduction on product promotion, usage, and maintenance to field customers.
• Assists supervisor / service manager in organizing and coordinating headcount and overtime needs to meet delivery schedules.
• Assists management in creating and maintaining a team focused on continuous improvement.
• Leads, delivers, and contributes to Toolbox Talks.
• Completes training in line with job skill level and business requirements.
• Supports Service Manager to enhance the team's overall service capability by regularly consolidating and internally sharing complex technical issue cases.