Sr. Engineer; Engineer III

Company Description

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better‑connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Purpose:

The Engineer works within the Regional Engineering team, reporting to the Engineering or Technical Manager. Guided by Senior Engineers where appropriate, they take responsibility for day‑to‑day technical support to the region. This includes product selection and specification, troubleshooting, failure diagnosis and involves working directly with internal and sometimes external customers, supported by Sales and Aftermarket as appropriate.

Support to Sales and Service:

Across all products, as needed locally, provide application support for engineering orders and proposals, typically those designated as Level 1 or 2 in IS‑123. Where necessary (e.g., Level
3) consult specialists within other Engineering Solutions teams. Record activity through iProjects and ensure timely response to internal customers. Support sales personnel with technical presentations for targeted opportunities, improving customer relationships and winning business. Provide engineering support for troubleshooting, commissioning issues, escalating support as necessary and working with Central Expertise as needed.

Responsibilities:

• Reviewing & processing application engineering and project requests
• Following standard techniques and procedures, selection / application of products to meet customers' needs, including seals, fluid control products, couplings and filters.
• Generation of engineering proposals / specifications for products, including determining cost‑effective materials for production Calculations (including seal leakage, heat generation, balance temp, flow rates etc. and calculations for couplings, support systems and filtration)
• Good understanding and use of CSTEDY & similar tools for in‑depth design analysis, including review of basic CSTEDY reports
• Produce complete and informative drawing office requests and provide applications guidance to designers to complete layout (GA) and detail drawings
• Use CAD to create proposal drawings, and to aid liaison with drawing offices
• Field troubleshooting, including analysis of problems / recommendation & implementation of appropriate solutions, meeting with customers (together with Sales and Service) in plant or at customer’s site to resolve satisfactorily
• Detailed failure analysis activities, including investigation / reporting / resolution with customer with necessary commercial awareness.
• Approve / reject purchased or manufactured and fabricated parts not to drawing specification- (Salesforce Notification)
• Detailed technical presentations to customers to support sales
• Manage and report personal workload, forecast job lead‑times to meet customer and departmental objectives
• Raise / process / approve Global Change Notice (GCN) requests
• Provide day‑to‑day technical support to Regional Sales, Commercial Support and Service teams
• Work closely with Sales team and report any retrofit or upgrade opportunity
• Work in line with John Crane standards, procedures, and policies

Technical

Knowledge, Skills and Abilities:

Degree qualified Engineer, BEng, MEng or equivalent, perhaps with ongoing application for professional membership /…