Senior Service Engineer, Software​/Electrical

Job Summary

Uses advanced skills typically gained through a combination of training and considerable on-the-job experience to represent the quality of all products of HMH’s Lifecycle Services origin. Provide technical assistance to clients and perform/oversee field installations and repairs.

• Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor
• Provide technical support, mentoring & training for all less experienced Service Engineers and external clients.
• Perform all work in accordance with HMH Lifecycle Services and client safety policies.
• Provide installation, commissioning, troubleshooting and repair services in shop or field environment on HMH’s Lifecycle Services equipment.
• Coordinate with the Operations/ DLS Manager and the Service Account Manager for onsite required parts, materials, support, etc.
• Advise client of any modifications or upgrades to HMH’s Lifecycle Services equipment.
• Supervision of subcontracted personnel.
• Participate in the Workshop and the Overhaul activities and coordinate with Overhaul Supervisor in regard to workshop tasks and activities
• Understands key business drivers and how it impacts the work of the team.
• Allocates work and provides subject matter guidance to other team members
• Exercises judgment, based on previous experience, practices and precedents, to identify and solve unique problems in the field.
• Prepare recommended electrical spare parts list for overhaul projects at the workshop.
• Prepare an accurate and detailed inspection report after damage assessment and be accountable for the all the provided inputs in the report.
• Report any additional scope of work or variations from standard overhaul scope of work.
• Upload all reports, timesheet, CSF’s and expense reports to the job folder.
• Advise client of modifications, bulletins or upgrades to HMH’s Lifecycle Services equipment
• Impacts the effectiveness of own team and closely related teams
• Promote personal accountability for Health, Safety, Security, and Environment (HSSE) by adhering to the principles and guidelines outlined in HMH's HSSE governing policy.
• Document all services performed, and actions carried out on service and time tickets.
• Stay current on information contained in Product and Safety Bulletins.
• Stay current on information with drilling procedures and ensure that all work performed is handled according to procedures and guidelines.
• Support all the company’s objectives.
• Interact with customers and other HMH personnel in a professional manner.
• Be guided by HMH Visions and Values in all activities

Education: BS or higher in an Electrical Engineering discipline.

Experience: Minimum 5 years of relevant experience; 2+ years experience in installation, factory training with Siemens & ABB software handling, troubleshooting, and programming; proficient in electrical circuits and components; proficient in basic hydraulic circuits and components; ability to read schematic and layout drawings; proficient with software updating, installation, and troubleshooting; proficient at PLC operation and programming; provides authoritative advice and expertise to diagnose, investigate and provide solutions to moderately complex problems, troubleshooting and repair of Oil Drilling Equipment or similar electrically operated equipment.

• Has a specialized level of technical skill to perform a range of tasks.
• Ability to work for long periods and in extreme environmental conditions.
• Ability to communicate ideas and information effectively with others outside of own team; uses tact and diplomacy when dealing with customers.
• Above-average analytical skills and fault-finding ability.
• Competent with Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams, etc.)
• Proficient in written and reading comprehension of English.
• Ability to work as an individual and as part of a team.
• Ability to focus on and bring to conclusion multiple tasks.
• Ability to work under pressure and on own initiative.
• Ability to pre-empt situations and react positively.
• Organized and methodical, high integrity and ethical values.
• Ability to negotiate and communicate at all levels to coordinate tasks effectively between different Groups/Departments.
• Has cultural awareness and ability to respond appropriately to all persons interacting with customers.
• Ability to support co‑worker with technical inquiries & training
• Ability to take initiative and be accountable for own decisions and actions

• Technical support and reports
• Participation – Company/Department Meetings
• Job/Project Meetings – internal and external
• Outside/Peer Technical sessions of industry groups
• Company safety, quality and planning meetings as requested

• Stop any unsafe act immediately
• To request information needed to perform any assigned task
• Advise management of any issues affecting product/service quality

• HMH Locally & Globally
• HMH Customers