Lead Engineer - Fleet Management

The Regional Product Service Engineering team of Engineers supports the current operation and maintenance of Heavy duty gas turbines, Aero turbines, centrifugal compressor, steam turbine & their Controls system, Protection and Accessory systems. As product Service engineer controls, you will be responsible for providing timely technical solutions for Heavy Duty, Aero Derivative and compressor control systems and also supporting Motor issues in EMCC driven train

As a Lead Product Service Engineer for control Systems, you will be responsible for upholding BH's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component as well as systems levels, and communicating BH technical solutions to customers. Specific responsibilities include:

• Responding to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
• Establishing and maintaining relationships with customers to make customers' technical issues/requirements understood and addressed in a timely manner.
• Leading and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issues.
• Preparing technical presentations for BH Leaders and Customers ensuring the timely communication of significant issues or developments.
• Traveling to customer locations to:
  • Support customer technical review meetings and present recommendations to champion BH's commitment technical solution
  • Support unplanned/forced outages to meet reliability/availability goals
  • Provide commercial teams with technical support for sales and services proposal activities.
• Planning and providing technical engineering oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
• Partnering with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

To be successful in this role, you will

• Have bachelor's degree in engineering (Electronics /Control & Instrumentation/Electrical & Electronics) OR equivalent
• Have 8-10 years' experience in design engineering or operation, maintenance & troubleshooting of Heavy Duty, Aero Derivative and compressor control systems and also on Motor issues in EMCC driven train
• Have strong working knowledge of MarkVI, MarkVIe, MarkVIeS & Compressor Controls system. Have knowledge of VFDs, Motors & its protection
• Be ready to travel at short notice 20 to 25% of the time. Be available to work during weekends for emergency technical support.

• Have experience in a matrix leadership environment. Have prior experience in design engineering or field maintenance /customer service facing role.
• Be able to communicate effectively both to technical and non-technical audiences.
• Be able to work well with teams and communicate requests and requirements clearly.
• Have experience working in global, matrix organization & ability to make timely and sound decisions based on data.
• Be able to interface effectively with all levels of an organization and demonstrate leadership to pursue correct engineering actions in adverse conditions or situations.
• Be self starter with strong technical and analytical skills.
• Have strong technical aptitude & problem solving skills including awareness of applicable engineering tools and systems.
• Have strong oral and written communication skills.
• Have strong interpersonal and leadership skills.
• Be fluent in English & considered preference for Arabic speaking.

We recognise that everyone is different and the way in which…