Technical Expert

Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L.

High levels of evaluative judgment and operational acumen are required to achieve outcomes.

• Own the resolution of post-sales technical customer issues.
• Level 1,2,3 Technical Support – Resolves post sales Technical Issues.
• As the technical depth required to resolve an issue increases, the “level” of skill set increases.
• For some products a single individual may handle levels 1, 2 and 3 while for other products these may be separate individuals with increasing skill sets.
• Typically a 2nd line manager with senior professional direct reports.
• Has the ability to attract and retain talent.
• Often manages medium to large teams.
• Developing expertise in own function.
• May include roles that are experts in their discipline, providing professional or thought leadership.
• Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services.
• Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.
• Employs sophisticated operational/product management, manufacturing or engineering techniques.
• Interaction with adjacent functions needed to solve issues.
• Has the ability to evaluate quality of information received and questions conflicting data for analysis.
• Uses multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
• Presents business or technical discipline solutions to leaders.
• Communicates complex messages and negotiates mainly internally with others to adopt a different point of view.
• Influences peers to take action and may negotiate with external partners, vendors, or customers.

• Bachelor’s degree in electronic, electrical or electromechanical engineering.
• Minimum of 5 years of experience in GEV HVDC & FACTS Equipment.
• Minimum of 10 years of experience in energy field with 5 years dedicated in transmission network.
• Strong knowledge in transmission equipment.
• Strong knowledge in synchro-condenser.
• Ability to handle special tools like pressure pump, multi-meter, frequency generator, oscilloscope and field generator.
• Ability to understand and implement technical drawings (wiring diagram, P&, General Arrangement, etc…).
• Strong computer skills using MS Office Software Suite.
• Fluency in English is required.
• Good experience in engineering of transmission network.

• Knowledge and skill to actively support an outage and be aware of where to seek answers to questions as they arise.
• Arabic and French fluency is preferrable.
• Know how of EX2100e will be considered as added advantage.
• Excellent written and oral communication skills, to convey technical concepts to business and technical personnel.
• Ability to work under pressure; take ownership of onsite activities.
• Willing to travel, in country and worldwide, and to work over‑time.
• Experienced successful installations and outages.
• Familiar with instruments and controls and PLCs for controls training.
• Familiarity with computer network systems & switches.
• Strong analytic and problem‑solving skills.
• Good interpersonal and organizational skills.

• Relocation Assistance Provided:
  Yes.