Lead Technical Application Engineer

Job Overview

In this role, the Technical Application Engineer will be responsible for business development of GA Market, products prequalification, competitor, and GA market understanding, L2 technical support, customer intimacy with clients in Utilities, O&G, Technical session, marketing in Saudi, Bahrain and other countries within MENAT region. He will closely coordinate his activities with GE sales, engineering and services. This position will report to GA TAE Leader MENAT.

• Technical Marketing - creation of opportunities based on installed base, and market information.
• Application Support (L2) - Provide technical support to clients in the region (technical queries, developing customized solutions, supporting scheme engineering, analyzing field performance, etc.).
• Promotions & Approvals
  - Key role in product launches, presentations, discussions, spec-in activities, exhibitions, site trials, etc. through Marketing. Implement actions necessary for product approvals based on regional strategy and priorities.
• Product Problems / Non-quality Issues
  - Take the lead in investigating and resolving product problems reported when requested by customers (L2). Support local actions required for resolution of major non-quality issues.
• Commercial (Tendering & Negotiation) - Support Tendering team:
  Study customer’s technical & commercial requirements. Support Management during contract negotiation.
• Commercial channels & Market Monitoring
  - Improve awareness of GA solutions. Obtain competitor data, market share, volume, etc. Track evolving customer specifications & requirements.
• Product Management
  - Be aware of product obsoletions, new product availability, etc. and provide appropriate customer support in line with regional strategy. Keep track of firmware upgrades, changes in product features, etc. and participate in necessary local actions. Support customers vis a vis product literature needs.

• Bachelor's degree in Electrical Engineering from an accredited university or college.
• Minimum of 8 years of experience in commissioning of protection products, applications and/or engineering projects in Grid Automation field, and site experience.
• Extensive experience in Protection & Automation products (similar to EHV range like UR, SR, 8 Series, MiCOM) and good understanding of competitors’ products.
• Site Testing & commissioning experience mandatory to conduct various deep analysis, demonstrations & sample installations.
• Extensive experience in Utilities, Industrial/O&G Applications (motors, generators, feeders, transformers, ATS schemes).
• Working experience with O&G will be a definite advantage for this profile.
• Ability and willingness to travel up to 60%, as required.
• Fluent in English languages.
• Strong written & verbal communication skills with both internal and external stakeholders.

• Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues.
• Strong problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability, increased visibility & market penetration.
• Knowledge & experience in APM, transformer monitoring & diagnostics, used in substations, power plants, industrial plants & power systems are key differentiators to this role.
• Conducting technical sessions / training.
• Professional experience with EHV/HV Utility customers, Industry and oil & gas customers, EPCs, OEMs and system integrators.
• Testing & Commissioning experience with Industrial automation & Protection will be an added advantage.
• Proactive work style, creativity, high energy.
• Participation in International Forums, Conferences, WG committee.

Relocation Assistance Provided:
Yes.