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CE Chief technician - رئيس القسم الفني

Job in Dammam, Eastern Province, Saudi Arabia
Listing for: Merge Recruitment Agency
Full Time position
Listed on 2025-12-11
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 120000 - 150000 SAR Yearly SAR 120000.00 150000.00 YEAR
Job Description & How to Apply Below

Analysis of repair operations KPIs.

  • Escalate General Technical Issues (GTI) such as IMEI writing, software, and parts list issues to the supplier technical team when necessary.
  • Escalate product quality issues to the Supplier Technical Support.
  • Conduct technical assessments for technicians.
  • Periodically evaluate the KPIs of technical center technicians (monthly, weekly).
  • Implement operational audits.
  • Set up, execute, and provide feedback on monthly technical quizzes.
  • Download the latest technical materials and distribute them to all service center staff.
  • Communicate repair instructions and precautions to relevant team members.
  • Prepare and conduct technical audits.
  • Support new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
  • Ensure the implementation of service standard operating procedures across all locations through audits, identify operational challenges, and report findings for corrective actions.
  • Lead weekly and monthly assessments of technical team KPIs, identify gaps, and suggest improvements.
  • Develop and enforce vendor technical requirements, including Service-Authorization and Service-Level Agreements, to regulate relations with vendors.
  • Language

    Skills:

    • Arabic:
      Native / Mother Tongue
    • English:
      Good
    Own a Car

    Any

    Have a Driving License

    Any

    Job

    Skills:

    • Proven seniority in services repair, including customer handling, maintenance, repair, KPI development, and implementation.
    • Strong skills in initiative-taking, problem-solving, communication, and teamwork.

    About The Company

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