Technical Support and AV Technician

We are looking for a skilled Technical Support and Audio/Video Technician to join our dynamic team. This role combines IT technical support responsibilities with hands-on audio/video (A/V) expertise. The ideal candidate will not only troubleshoot and resolve IT-related issues but also set up, maintain, and support our A/V systems and equipment, ensuring seamless operations for our team and clients.

Technical Support:

• Provide first-line IT support to internal staff, addressing hardware, software, and network-related queries and issues.
• Set up, configure, and maintain workstations, peripherals, and mobile devices.

A/V System Management:

• Install, configure, and maintain A/V equipment, including microphones, speakers, projectors, cameras, and mixing consoles.
• Coordinate and assist with the setup and breakdown of A/V equipment for events, meetings, and presentations.
• Quickly diagnose and resolve technical and A/V-related issues, minimizing downtime.
• Work closely with external vendors and service providers for specialized equipment repairs or solutions.

Training & Documentation:

• Train staff on the proper usage of A/V equipment and IT tools.
• Create and maintain technical documentation, user manuals, and inventory logs.

System Enhancements & Upgrades:

• Recommend and implement enhancements or upgrades to existing IT and A/V systems for improved performance and functionality.
• Stay updated with the latest A/V technologies and industry best practices to ensure the company's systems are current and competitive.

Safety & Compliance:

• Ensure all A/V installations and setups adhere to safety standards and regulations.
• Coordinate regular maintenance and safety checks on all equipment.

• Associate’s or bachelor’s degree in IT, Electronics, Multimedia, or a related field.
• A minimum of 6+ years of combined experience in IT technical support and A/V equipment handling.
• Strong understanding of both Windows and macOS operating systems.
• Proficiency with various A/V equipment and technologies.
• Ability to diagnose and troubleshoot both IT and A/V-related issues effectively.
• Good organizational skills with an eye for detail.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.