IT Manager

We are seeking a strategic and technically proficient IT Manager to lead our IT operations and infrastructure teams. The ideal candidate will manage day‑to‑day IT services, oversee systems and network administration, drive infrastructure improvements, and partner with business stakeholders to enable secure, reliable, and scalable technology solutions. This role requires strong leadership, hands‑on technical expertise across on‑premises and cloud environments, proven project management skills, and a focus on service delivery, security, and continuous improvement.

• Lead and manage IT operations including systems administration, network engineering, endpoint management, and help desk/service desk functions to ensure high availability and excellent user experience.
• Oversee design, deployment, and maintenance of infrastructure across on‑premises and cloud platforms (e.g., AWS, Azure, GCP), including servers, virtualization, storage, networking, and backup/recovery solutions.
• Develop and enforce IT policies, procedures, and standards covering configuration management, change control, incident management, problem management, and asset lifecycle.
• Manage security and compliance initiatives in collaboration with security and privacy teams, including patch management, vulnerability remediation, access controls, encryption, and monitoring.
• Drive continuous improvement through automation, infrastructure‑as‑code, monitoring/observability, and performance tuning to improve resilience, reduce manual work, and optimize costs.
• Own vendor and third‑party relationships for hardware, software, cloud services, and support contracts; evaluate and negotiate contracts and service‑level agreements.
• Plan and execute IT projects such as system upgrades, migrations, and new technology rollouts using effective project management and cross‑functional collaboration.
• Provide technical mentorship and professional development for IT staff; recruit, coach, and develop a high‑performing, customer‑focused team.
• Maintain disaster recovery and business continuity plans; lead incident response and post‑incident reviews to reduce recurrence and improve operational readiness.
• Partner with business stakeholders to understand technology needs, translate requirements into scalable solutions, and support digital transformation initiatives.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
• 5+ years of progressive IT experience with at least 2 years in a leadership or managerial role overseeing IT operations or infrastructure teams.
• Hands‑on experience managing servers, storage, virtualization (e.g., VMware, Hyper‑V), networking (routing, switching, firewalls), and cloud infrastructure (AWS, Azure, or GCP).
• Demonstrated experience with IT service management practices (ITIL‑aligned), incident/change/problem management, and service desk operations.
• Strong understanding of security best practices, identity and access management (e.g., Active Directory, Azure AD), endpoint protection, and vulnerability management.
• Experience with automation and infrastructure‑as‑code tools (e.g., Terraform, Ansible) and familiarity with CI/CD, monitoring, and logging solutions.
• Excellent communication, stakeholder management, and project management skills; ability to balance operational priorities with strategic initiatives.
• Proven ability to lead teams, develop talent, and foster a collaborative, service‑oriented culture.

• Certifications such as AWS Certified Solutions Architect, Microsoft Certified:
  Azure Administrator/Engineer, CISSP, CompTIA Security+, ITIL Foundation, or similar are a plus.
• Experience in SaaS or fast‑growing technology environments, supporting distributed or hybrid work forces, and managing remote/partnered IT teams.
• Familiarity with endpoint management tools (e.g., Intune, Jamf), identity federation, SSO, and modern collaboration platforms (e.g., Microsoft 365, Google Workspace).
• Prior experience managing cloud migrations, network redesigns, or major technology consolidation programs is advantageous.

• Full‑time position with an onsite work model.
• Competitive salary commensurate with experience and a comprehensive benefits package including health insurance, retirement plan options, paid time off, and flexible work policies.
• Opportunities for professional development, training, and support for certifications; clear career growth paths within a collaborative and inclusive workplace.
• Culture that values diversity, equity, and inclusion, work‑life balance, and employee well‑being.