CE Technical support specialist
Job in
Dammam, Eastern Province, Saudi Arabia
Listed on 2026-04-30
Listing for:
Merge Recruitment Agency
Full Time
position Listed on 2026-04-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, Hardware Engineer, Computer Repair / Support
Job Description & How to Apply Below
Responsibilities
- Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repairs guidelines.
- Deep Analysis of operations KPIs.
- Escalating product Technical Issue for technical problems (Software or hardware and Parts Lists issues) when needed to vendor technical team.
- Escalating product epidemic quality issues to vendor Technical Support.
- Troubleshooting of product repair issues.
- Evaluating staff KPIs periodically (monthly, weekly).
- Implementing operational Audits.
- Ensure implementing vendor required setup, maintenance and periodic audits.
- Assess team technical capabilities.
- Plan, set up and implement technical training.
- Set up Monthly Technical Quizzes, implement it and feedback.
- Downloading latest technical materials and providing all service centers staff with it.
- Communicate repair instructions and precautions to concerned team members.
- Prepare and conduct technical audit.
- Arabic - Native / Mother Tongue
- English - Very Good
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