Information Technology Manager

The IT Manager is responsible for planning, implementing, managing, and maintaining the organization’s IT infrastructure, systems, networks, and support services. The role ensures the availability, security, and efficiency of technology resources while aligning IT operations with the company’s business objectives. The IT Manager leads the IT team, manages vendors, oversees cybersecurity initiatives, and drives digital transformation projects.

Develop and implement the company’s IT strategy in alignment with business goals.

Manage day-to-day IT operations and ensure high availability of IT services.

Establish IT policies, procedures, and best practices.

Prepare and manage the IT department budget and resource allocation.

Evaluate and recommend emerging technologies to improve business efficiency.

Oversee the installation, configuration, and maintenance of:

• Servers and data centers
• LAN, WAN, and wireless networks
• Cloud infrastructure and virtualization platforms
• Storage and backup systems

Ensure system reliability, scalability, and disaster recovery capabilities.

Develop and maintain information security policies and standards.

Manage cybersecurity measures, including:

• Firewalls
• Endpoint protection
• Identity and access management
• Security monitoring and incident response

Conduct risk assessments and vulnerability management.

Ensure compliance with cybersecurity regulations and industry standards.

Manage enterprise applications and business systems.

Oversee Microsoft 365, ERP, CRM, HRMS, and collaboration platforms.

Ensure software licensing compliance and system upgrades.

Manage IT service desk operations and technical support.

Define and monitor IT Service Level Agreements (SLAs).

Ensure timely resolution of user issues and incidents.

Lead IT infrastructure and digital transformation projects.

Coordinate with internal stakeholders and external vendors.

Manage project budgets, timelines, and deliverables.

Ensure successful implementation of new technologies.

Manage relationships with technology vendors and service providers.

Negotiate contracts and monitor vendor performance.

Oversee IT procurement and asset lifecycle management.

Lead, mentor, and develop the IT team.

Conduct performance evaluations and identify training needs.

Foster a culture of innovation and continuous improvement.

Ensure compliance with organizational policies and regulatory requirements.

• Develop business continuity and disaster recovery plans
• Maintain IT documentation and audit readiness

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• Master’s degree is preferred.

• 8–12 years of IT experience.
• Minimum 3–5 years in a managerial or leadership role.
• Experience in ICT, managed services, telecommunications, or technology companies is preferred.