Call Center Agent - Saudi Nationals

Snapshot of your day

Your day involves providing responsive support to customers by handling incoming calls and emails related to plant control systems and power plant operations, ensuring issues are addressed efficiently and professionally. Leveraging your technical knowledge and communication skills to troubleshoot concerns, deliver solutions, and maintain a high standard of customer service and operational support.

• Provide timely and professional support to customers by managing inquiries related to plant control and operating systems via phone and email.
• Accurately document customer interactions, service requests, troubleshooting activities, and resolutions within established systems.
• Work closely with technical and engineering teams to elevate, track, and resolve complex customer issues effectively.
• Conduct follow-ups with customers to ensure solutions have been implemented successfully and that customer satisfaction is achieved.
• Maintain a strong understanding of company products, services, and technical solutions to deliver accurate guidance and support.

• Diploma, Higher Diploma, bachelor’s degree, or relevant technical certification, preferably in an engineering or technical discipline.
• Previous experience in a customer support role, ideally within the power generation, industrial, or technical services sector.
• Strong communication skills in both Arabic and English (written and verbal), with the ability to effectively support customers and stakeholders.
• Proficient in using support ticketing systems and capable of quickly learning new software, tools, and processes; experience with Salesforce is an advantage.
• Highly organized, able to multitask, and capable of working both independently and collaboratively within a team environment.

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Access to a variety of employee resource groups
• Competitive Salary Package