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XIT Help Desk Specialist | SLA-Driven

Job in Dammam, Eastern Province, Saudi Arabia
Listing for: NextEra
Full Time position
Listed on 2026-07-27
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 70000 SAR Yearly SAR 70000.00 YEAR
Job Description & How to Apply Below
Position: 24x7 IT Help Desk Specialist | SLA-Driven Support

Next Era in Saudi Arabia is seeking a Helpdesk Executive to join our IT Service Support team. The successful candidate will be the first point of contact, providing technical support, incident management, and service request handling while ensuring customer satisfaction and SLA compliance.

You will log and categorize incidents, perform initial troubleshooting across devices and software, and coordinate with onsite teams.

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