CE Chief technician - رئيس القسم الفني

Analysis of repair operations KPIs.

• Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team.
• Escalating product quality issues to Supplier Technical Support.
• Technical assessment for Technicians.
• Evaluating technical center technician KPIs periodically (monthly, weekly).
• Implementing operational Audits.
• Set up Monthly Technical Quizzes, implement it and feedback.
• Downloading latest technical materials and providing all service centers staff with it.
• Communicate repair instructions and precautions to concerned team members.
• Prepare and conduct technical audit.
• Support new services products launches. This include testing new products, creating service packages, develop training materials, and assure technical readiness.
• Ensures the implementation of Services standard operating processes across all service locations through auditing service locations, Identify Services operations challenges and reporting findings to concerned unit Manager for corrective action plan.
• Lead Weekly and Monthly assessment for technical team KPIs, highlight gaps and opportunities for improvement.
• Develop and implement vendor technical requirements for Services-Authorization & Service-Level-Agreements regulating the relation between Services and the vendors.

Arabic - Native / Mother Tongue
English - Good

Any

Any

Job Skills

Technical expertise:
Must possess proven seniority in services repair including: customer handling, maintenance and repair, development and implementation of KPIs

• Must have strong skills in:
  Initiative Taking, Problem Solving, Communication and working effectively with others

About The Company