IT Help Desk​/IT Support Engineer

Driving advanced IT support operations, end-user technical assistance, and infrastructure maintenance in Dammam, Saudi Arabia, a well-established regional enterprise is actively seeking a hands-on IT Help Desk / IT Support Engineer for a permanent full-time professional engagement. In this vital technical role, you will provide comprehensive first- and second-line (L1/L2) technical support across desktops, laptops, peripherals, Microsoft 365, Active Directory, and network connectivity while maintaining robust day-to-day IT operations.

Bringing strong practical experience in desktop support and infrastructure troubleshooting, you will empower corporate users to achieve uncompromised system productivity, secure access management, and seamless technological workflows. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier global contracting and construction enterprise.

As an IT Help Desk / IT Support Engineer supporting operations in Dammam, Saudi Arabia, you will take full operational, tactical, and technical ownership of end-user ticket resolution, hardware/software troubleshooting, user account administration, and peripheral maintenance. Your day-to-day responsibilities include resolving L1/L2 technical issues for Windows 10/11, Microsoft 365, Outlook, and printers, managing Active Directory user creation and password resets, troubleshooting LAN/WAN connectivity and Wi-Fi networks, maintaining CCTV, biometric devices, and PBX peripherals, coordinating with external technology vendors, and ensuring incidents are resolved within agreed SLAs.

You will operate in a collaborative enterprise technology environment while partnering closely with management squads and talent acquisition leaders like Vasi Mohmmad.

• Provide comprehensive first- and second-line (L1/L2) technical support for desktops, laptops, printers, Microsoft 365, Outlook, and user accounts.
• Troubleshoot and resolve complex hardware, software, network, Wi-Fi, and general connectivity issues promptly.
• Administer Active Directory activities including user account creation, password resets, security groups, and access management.
• Support and maintain IT peripherals including CCTV systems, biometric attendance devices, and PBX telephony infrastructure.
• Coordinate effectively with third-party technology vendors and ensure all support incidents are resolved within agreed timelines.
• Maintain meticulous IT asset records, equipment inventory databases, and comprehensive technical documentation.
• Execute preventive maintenance routines, software patch management, and hardware diagnostic checks across corporate workstations.
• Collaborate seamlessly with cross-functional IT squads, department managers, and end-users to optimize IT service delivery.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 2+ years of progressive professional hands-on experience in IT Help Desk, Desktop Support, or IT Support environments.
• Strong, demonstrable operational knowledge and practical proficiency in Microsoft 365, Outlook, and Windows 10/11 administration.
• Comprehensive working knowledge of Active Directory user management, group policies, and identity access control.
• Deep practical experience in basic networking principles including TCP/IP, DNS, DHCP, LAN/WAN, switches, and wireless Wi-Fi networks.
• Solid practical grasp of IT hardware troubleshooting, peripheral maintenance (CCTV, biometric, PBX), and ITSM ticketing workflows.
• Exceptional analytical problem-solving aptitude, customer-facing communication skills, and professional interpersonal capabilities.
• Mandatory legal work authorization and physical availability for professional operations in Dammam, Saudi Arabia (local candidates or those willing to relocate strongly preferred).

• Professional IT support certifications such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator, or ITIL Foundation.
• Prior professional working experience in top-tier multinational construction, engineering, or enterprise corporate environments.
• Hands-on familiarity with endpoint management software, remote desktop assistance tools, and automated deployment solutions.
• Experience utilizing enterprise IT service management (ITSM) ticketing platforms (Service Now, Jira, Zendesk) for incident…