Electrical Technician

Key Responsibilities:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
• Escalates unresolved issues to product specialists / Supervisor Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Completes training in line with skill and business requirements
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

• Diploma in Electrical or Mechanical Engineering is mandatory
• Must have Electrical background.
• Must have experience with diesel engines & generators.
• Prior work experience with Cummins products. Applicants with experience from Komatsu and Perkins also preferred.
• Must be well‑versed in Preventive Maintenance, Overhauling, troubleshooting and repair.
• CV should have product knowledge details in their profile like Product Name, Model Number, capacity, etc.

• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer‑centric solutions. Develops talent - Developing people to meet both their career goals and the organization's goals.
• Self‑development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools;elevates issues to a higher level of expertise, balancing timeliness of customerresponse with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re‑use guidelines to minimize customers cost of ownership; performs progressive…