Customs Clearance Coordinator

At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Activities in Saudi Arabia, ensuring all required documents are accurate, complete, and submitted on time to facilitate timely shipment release.
• Documentation Review:
  Review and organize commercial invoices, packing lists, bills of lading, certificates of origin, and other compliance documents.
• Coordinate with licensed customs brokers to complete customs declarations.
• Customs Systems Management:
  Use Saudi customs and compliance platforms, including Fasah, Bayan, and SABER, to track declarations, approvals, duty and tax calculations, and shipment release status.
• Customs Compliance:
  Verify HS codes, customs valuation, country of origin, and applicable certification requirements to ensure compliance with ZATCA, SASO, and other relevant Saudi government regulations.
• Exception Handling:
  Follow up on customs inspections, shipment holds, declaration discrepancies, and missing documents.
• Coordinate with customers, suppliers, customs brokers, and internal teams to resolve issues promptly and minimize delays and demurrage costs.
• Government Approval Coordination:
  Coordinate import permits and regulatory approvals with relevant authorities, including SFDA, CITC, and GACA, according to shipment requirements.
• Record Keeping and Reconciliation:
  Maintain accurate customs records and supporting documents, and reconcile clearance charges, duties, taxes, and invoices to ensure data accuracy and traceability.
• Process Improvement and
  
  Risk Management:
  
  Monitor changes in Saudi customs regulations and policies, identify clearance risks and operational issues, and support process improvements to enhance clearance efficiency and customer experience.

High school certificate or above. A diploma or degree in Logistics, International Trade, Supply Chain Management, Business Administration, or a related field is preferred.

2–3 years of relevant customs clearance coordination experience in Saudi Arabia, preferably in freight forwarding, express courier, third-party logistics (3PL), or logistics operations.

Familiarity with…