Facilities Manager

Role:
Responsible for planning, management and leadership of operational hard/engineering facilities and property management services, to deliver effective high performance productive workplaces that meets the needs of business.

• Manage the day-to-day operation and maintenance of facilities, properties, common areas, utilities, and workplace services.
• Conduct regular facility inspections and identify pending, incomplete, defective, unsafe, or maintenance-related works, ensuring timely resolution.
• Ensure proper operation and maintenance of critical electromechanical systems, including transformers, generators, UPS systems, chillers, HVAC, lifts, firefighting systems, and related equipment.
• Develop and maintain service standards, operating procedures, preventive maintenance systems, and facility management processes.
• Manage planned and reactive maintenance activities, including civil, electrical, mechanical, HVAC, plumbing, firefighting, and other building services.
• Ensure compliance with applicable statutory, health, safety, environmental, fire, electrical, lift, water, waste management, and other regulatory requirements.
• Manage contractors, service providers, suppliers, and maintenance vendors, ensuring quality, timely delivery, contractual compliance, and value for money.
• Source vendors, obtain and evaluate quotations, prepare comparative statements, negotiate commercial terms, and recommend suitable suppliers.
• Monitor vendor performance, work completion, staff attendance, billing, deliveries, and service quality.
• Manage facility budgets and operational expenditure, investigate cost overruns, and identify opportunities for cost savings without compromising service quality.
• Oversee facility refurbishment, renovation, construction, fit-out, and space management projects.
• Support site selection and facility setup for new locations, including coordination of fit-out and associated vendors.
• Ensure optimum utilization of facility space and maintain a safe, functional, and well-maintained physical environment.
• Establish effective complaint management and preventive action processes, including root cause analysis and timely resolution.
• Maintain accurate records, maintenance reports, MIS, operational data, complaints, inspections, vendor records, and other relevant documentation.
• Conduct regular inspections of buildings, towers, utility areas, plants, equipment, basements, and surrounding areas.
• Lead, supervise, motivate, develop, and appraise facilities and maintenance teams to ensure effective performance.
• Conduct regular team meetings to review operational activities, pending complaints, maintenance requirements, materials, and service issues.
• Liaise with clients, vendors, suppliers, local authorities, municipal authorities, and other relevant stakeholders.
• Ensure timely processing of utility bills, maintenance-related payments, collections, and other facility-related financial records where applicable.
• Monitor customer satisfaction and ensure timely resolution of facility-related concerns.
• Perform other facilities and property management responsibilities assigned by management.

• Bachelor's degree in Facility Management, Engineering, Property Management, Business Administration, or a related discipline.
• 6 to 12 years of relevant experience in facilities, property, building operations, or maintenance management.
• Minimum 5 years of experience in a supervisory or managerial capacity.
• Strong knowledge of building operations and facilities management.
• Good understanding of electrical, mechanical, HVAC, firefighting, plumbing, civil, and other building services.
• Experience managing contractors, vendors, service contracts, and maintenance teams.
• Experience in facility inspections, preventive maintenance, statutory compliance, budgeting, and cost control.
• Fluency in English and Arabic is required.