Senior Customer Quality Specialist

Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.

• Strong GIS product knowledge and HV Sub station protection and operations.
• Quality Control/Quality Assurance and QMS & internal quality auditing.
• Quality tools, RCA, Lean Six Sigma, SAP QM module.
• Communication and presentation skills and ensures the definition and execution of containment actions/corrections rapidly to limit the impact on customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
• Responsible for maintaining customer satisfaction ratings and conducting customer audits.
• Updates customers in a timely fashion regarding the status of quality issues or any requests to gain their trust and maintain a positive relationship.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in engineering preferably Electrical or Mechanical.
• 12-15 years of experience.
• Experience with l & C, service colleagues in SA or other countries.
• Dealing with quality escalations and collaborating with cross functions.
• Driving change and diligence.
• Influencing continuous improvement and decision making and time management.
• Proficiency in both spoken and written English language is required.

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