Leasing Manager

We are seeking an experienced and customer-focused professional to serve as our Leasing Manager
. The successful candidate will lead leasing operations, drive occupancy and revenue goals, ensure exceptional resident and tenant experiences, and manage a team of leasing and administrative staff. This role requires strong operational leadership, leasing and marketing expertise, excellent communication skills, and a focus on continuous improvement and compliance.

• Lead and manage day‑to‑day leasing operations including property tours, lease execution, renewals, move‑ins, move‑outs, and resident onboarding to ensure high occupancy and positive tenant experiences.
• Develop and implement leasing strategies and marketing plans to drive traffic, convert prospects, and optimize rental rates and concessions while balancing occupancy and revenue targets.
• Own resident retention and renewal programs: analyze churn drivers, propose and implement retention initiatives, and monitor renewal rates and lease terms to maximize lifetime value.
• Manage lease administration and documentation: ensure accurate lease preparation, execution, amendments, and secure storage of tenant records in accordance with company policies and legal requirements.
• Establish and monitor KPIs and reporting for occupancy, lease conversion, days on market, rent growth, delinquency, and renewal performance; analyze trends and drive continuous improvement initiatives.
• Coordinate with property management, maintenance, and finance teams to prioritize move‑ins, prepare units for occupancy, and resolve resident issues in a timely manner; support cross‑functional planning for promotions and seasonal campaigns.
• Manage relationships with brokers, listing services, and third‑party vendors to expand lead sources, negotiate agreements, and ensure effective representation of available inventory.
• Implement and maintain leasing systems and CRM tools; optimize workflows and automation for lead tracking, follow‑up, and lease processing to improve efficiency and conversion.
• Recruit, train, and develop a high‑performing leasing team; create standard operating procedures, scripts, and training materials to ensure consistent execution and effective onboarding.
• Ensure compliance with fair housing laws, lease regulations, privacy requirements, and company policies; enforce best practices for applicant screening and documentation.
• Drive cost‑effective leasing operations through process improvements, vendor management, and data‑driven decision making while maintaining service quality and resident satisfaction.

• Bachelor’s degree in Business Administration, Real Estate, Hospitality, or a related field, or equivalent practical experience.
• 5+ years of progressive experience in leasing, property management, or multifamily operations with at least 2 years in a leadership or supervisory role.
• Demonstrated expertise in leasing processes, resident relations, lease administration, and marketing for occupancy growth.
• Proven ability to manage KPIs and operational reporting; comfortable translating metrics into actionable improvement plans.
• Experience with property management and leasing systems (e.g., Yardi, Real Page, Entrata) and familiarity with CRM and online listing platforms.
• Strong vendor and broker management skills including contract negotiation, performance monitoring, and partner development.
• Excellent communication, customer service, and collaboration skills; ability to coordinate across operations, maintenance, and finance teams and present clearly to leadership.
• Demonstrated leadership and coaching capabilities with a focus on building inclusive, high‑performing teams.

• Certifications or licensing relevant to property management or real estate (e.g., Certified Apartment Manager, real estate license) are a plus.
• Experience in multifamily, mixed‑use, or commercial leasing environments with fast leasing cycles and high tenant turnover.
• Familiarity with digital marketing, SEO, paid listings, and lead‑generation tools to…