Senior Cargo Operations Agent

General Information

# 234065

Location:

Kingdom Of Saudi Arabia-Dammam
Job family:
Cargo & Airport Operations
Closing Date:

Senior Cargo Operations Agent

• Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets.
• Liaise with Local Ground Handling Agents and with Head office Cargo Department to ensure/enhance a high quality service provided by QR for both import and export.
• Oversee the GHA routines to pursue smooth running of operational activities.
• Support import customers for clearance of their cargo.
• Liaise with HQ DOH and/or origin stations for necessary support.
• Plan flights with maximum utilization of flight capacity, control and operation export & import. Maintain close coordination between QR Space control and customers by ensuring their shipments are transferred, delivered on time, priority given to shipments and for maximum utilization of space on aircraft.
• Coordinate with customers/Cargo Claims representatives at Head Office, handling discrepancies at stations and all administrative issues related to stations.
• Disseminate all cargo related information to update customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and avoid penalties, destruction, etc.
• Ensure notifications are sent officially on cargo arrival information to freight forwarders/agents/direct customers to prevent cargo staying under airlines custody for long period, avoid damages and procure space availability at the warehouse.

• Relevant vocational, tertiary or trade qualification with minimum 3 years of relevant experience.
• Understanding of cargo operations/acceptance, office (admin), warehouse, ramp, cargo procedures for export and import.
• Knowledge in cargo sales will be an added advantage.
• Command of English language.