Fulfillment Lead.E - Commerce - Fulfillment Operations - East 1

Job Purpose

To lead last-mile fleet execution by coordinating vehicle availability, driver readiness, and daily operational activities, ensuring reliable, safe, and on-time fulfillment in alignment with Panda Retail Company’s e-commerce service standards.

• Lead daily fleet execution activities including vehicle readiness and driver allocation to ensure uninterrupted last-mile operations.
• Coordinate vehicle deployment and trip schedules with dispatch and fulfillment teams to support on-time order delivery.
• Monitor fleet availability, utilization, and downtime to identify constraints and initiate timely corrective actions.
• Coordinate breakdown response and maintenance follow-up with workshops and service providers to minimize service disruption.
• Track driver attendance, compliance, and readiness to ensure adequate coverage during peak and off-peak periods.
• Verify accuracy of fleet operational data including trips, incidents, and utilization logs to ensure reliable reporting.
• Communicate operational updates, constraints, and resolutions to the Last Mile Assistant Manager to support alignment and escalation.
• Support implementation of safety procedures, driving standards, and operational guidelines to reduce incidents and risks.
• Prepare daily fleet execution summaries and exception reports to support performance monitoring and continuous improvement.