Care Coordinator Lead

Company:
Alter Behavioral Health

Job Title:

Care Coordinator Lead

Location:

All Facilities Owned and Operated by Alter Management, LLCShift: Day and NOC variable floating schedule to support all properties in Orange County

Reports to:

Operations Lead and Supervisor Direct Reports:
Care Coordinators on ShiftFLSA Status:
Full-Time, Hourly Non-Exempt, 12-hour pay class

Company Overview:

Alter Behavioral Health is an innovative, evidence-based treatment program specifically designed to treat primary mental health diagnoses. Our mission is to provide the highest level of personalized care and treatment to every individual seeking support to restore and maintain their highest level of functioning. Our dedicated team of professionals employ a comprehensive, multidimensional approach to create a more well-rounded and personalized experience for each individual seeking treatment.

Job Summary:

The Care Coordinator Lead provides direct care and support to clients with various mental health diagnoses and co-occurring disorders in a 24/7 residential facility. This role requires continuous client supervision, engagement, and responsiveness to ensure safety and promote participation in treatment, psycho-educational activities, daily living tasks, and community  addition to direct client care, the Care Coordinator Lead oversees and develops a team of frontline Support Staff during their work shift, ensuring adherence to policies and procedures, resolving operational issues, and optimizing efficiency across locations.

They ensure adequate staffing levels at each location for compliance and assist with scheduling coverage for call-outs and absences. The Care Coordinator Lead coordinates group schedules, ensures clients attend therapy and case management sessions, and facilitates timely return to group activities.

The Care Coordinator Lead plays a critical role in crisis intervention, using quick thinking and de-escalation skills to redirect clients and connect them with the appropriate team member—such as a therapist, case manager, nursing manager, operations manager, or clinical director—while maintaining a safe, therapeutic environment.

Essential Duties & Responsibilities:

Leadership & Staff Development Provide on-shift guidance, mentorship, and peer support to a team of nine to ten Care Coordinators, offering constructive feedback and coaching as situations arise during the shift.

Assist in ensuring adequate staffing coverage during the shift, including coordinating coverage for call-outs and absences in collaboration with scheduling staff.

Observe and reinforce compliance with operational policies and procedures through real-time modeling and reminders.

Support new and current staff in building the skills necessary to maintain high standards of client care and operational integrity.

Lead shift-based huddles and participate in scheduled meetings and emergency drills, ensuring staff on duty are aligned with expectations and best practices.

Operational Oversight Ensure completion of daily operational tasks during the shift, including Facility Shift Checklists, Household Inventory, and maintaining Alter Behavioral Health facility standards.

Reference and clarify procedures from the Operations Procedural Manual for team members as needed during the shift.

Support the accuracy and completion of compliance logs (e.g., Temperature, Fire Drills, Bedding, Sharps, Safety, Labels) by verifying entries and addressing gaps in real time.

Assist with grocery ordering needs for multiple locations by communicating timely and accurate requests to the designated procurement staff.

Conduct facility rounds and document observations in the Alter Behavioral Health technology platform, ensuring follow-up needs are communicated for next-day…