Reservations Agent; On Call - Waldorf Astoria Monarch Beach Resort and Club

Reservations Agent (On Call) – Waldorf Astoria Monarch Beach Resort & Club

Location:

Dana Point, CA.

Employment type:

Temporary.

Schedule:

Various – must be available for nights, weekdays, weekends, and holidays (On‑Call). Pay rate: $20.00 per hour (based on experience and location).

• Answer all guest calls in a timely manner, extending excellent service and Forbes standards with every interaction.
• Coordinate bookings for rooms, restaurants, spa, and golf; ensure reservation and guest information is complete and accurately entered.
• Use selling strategies to maximize conversion, upsell room accommodations, and reduce call abandonment to increase hotel revenue.
• Earn sales‑commission incentives for premium suite bookings and upsells once eligible.
• Maintain extensive knowledge of all hotel features and services, including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability, and scheduled in‑house group activities.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Inspire and guide others in the industry and community.
• Teamwork – Collaborate effectively with colleagues.
• Ownership – Take responsibility for actions and decisions.
• Now – Operate with urgency and discipline.
• Quality, Productivity, Dependability, Customer Focus, Adaptability.

• Access to pay when you need it through Daily Pay.
• Medical insurance coverage for you and your family.
• Mental‑health resources including Employee Assistance Program.
• Best‑in‑class paid time off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt‑free education through Guild Education – access to college degrees and professional certifications.
• 401(k) plan with company match.
• Hilton Shares – employee stock purchase program (ESP) with 15 % discount.
• Career growth and development opportunities.
• Team‑member resource groups.
• Recognition and rewards programs.
• Benefits may vary by property‑specific terms and conditions.