Event Concierge - Waldorf Astoria Monarch Beach Resort and Club

Job Description - Event Concierge - Waldorf Astoria Monarch Beach Resort and Club (HOT0C6OF
)

Job Description

Event Concierge - Waldorf Astoria Monarch Beach Resort and Club

HOT0C6OF

Waldorf Astoria Monarch Beach Resort & Club 1, Monarch Beach, Resort North, Dana Point 92629

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an Event Concierge to join the Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $26.50 per hour and is based on applicable and specialized experience and location.

What will I be doing?

As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
• Working with affiliate groups.
• Assist with clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What are we looking for?

• Minimum Years of
  
  Experience:
  
  one (1) year guest contact or customer experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc).

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the…