Event Concierge - Waldorf Astoria Monarch Beach Resort and Club

Event Concierge - Waldorf Astoria Monarch Beach Resort and Club

Join to apply for the Event Concierge - Waldorf Astoria Monarch Beach Resort and Club role at Waldorf Astoria Monarch Beach Resort & Club

The award‑winning Forbes 4‑Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an Event Concierge to join the team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, the resort sits atop a 175‑acre bluff with over 400 rooms, 115,000 square feet of meeting space, and eight dining outlets. We create unforgettable experiences for our guests.

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Classification: Full‑Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: $26.50 per hour, based on applicable and specialized experience and location.

As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Handle phone calls, e‑mails and greet clients for Catering and Events in a professional, courteous manner.
• Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
• Create and communicate documents including BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
• Work with affiliate groups.
• Assist clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution for the client.
• Ensure high‑quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Maintain regular attendance.

Minimum Years of

Experience:

one (1) year guest contact or customer experience.

• Knowledge of the hotel property management systems (Delphi.fdc).

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  access to a wide variety of educational credentials through our partnership with Guild Education
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Employee Stock Purchase Program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment.

Waldorf Astoria Monarch Beach Resort & Club

Full‑time

Waldorf Astoria Hotels & Resorts

Catering and Event Services

Entry level

Full‑time

Other

Hospitality

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