Reservations Agent Waldorf Astoria Monarch Beach Resort and Club
Job in
Dana Point, Orange County, California, 92629, USA
Listed on 2026-01-19
Listing for:
Hilton Worldwide, Inc.
Full Time
position Listed on 2026-01-19
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Management, Event Manager / Planner
Job Description & How to Apply Below
Job Description - Reservations Agent (Full Time)
Waldorf Astoria Monarch Beach Resort and Club is looking for a Reservations Agent to join the team.
Work LocationsWaldorf Astoria Monarch Beach Resort & Club – 1 Monarch Beach Resort North, Dana Point 92629
About the ResortThe award‑winning Forbes 4
Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is perched on 175 acres atop a 150‑foot seaside bluff with 400 rooms, 115,000 sq ft of meeting space and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace and IRD.
- Shift: Various – must work nights, weekends, weekdays and holidays.
- Pay Rate: $20 per hour based on experience and location.
- Answer all guest calls in a timely manner, providing excellent service and upholding Forbes standards.
- Coordinate bookings for rooms, restaurants, spa and golf reservations with accurate entry of reservation information.
- Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
- Earn sales commission incentive for premium suite bookings and upsell once eligible.
- Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf, room types, rates, special packages, promotions, daily arrivals/departures, room availability and scheduled in‑house group activities.
- Demonstrated hospitality with exceptional guest experience focus.
- Integrity, leadership, teamwork, ownership and a sense of urgency.
- Quality, productivity and customer focus.
Hilton is the leading global hospitality company based on a vision to fill the earth with the light and warmth of hospitality.
The Benefits- Access to pay when needed through Daily Pay.
- Medical insurance coverage for you and your family.
- Mental health resources including Employee Assistance Program.
- Best‑in‑class paid time off (PTO).
- Go Hilton travel program: 100 nights of discounted travel.
- Par leave to support new parents.
- Debt‑
Free Education:
access to college degrees and professional certifications through Guild Education (benefits may vary by property). - 401(k) plan and company match.
- Hilton shares: employee stock purchase program (ESPP) at 15% discount.
- Career growth and development.
- Team member resource groups.
- Recognition and reward programs.
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