Event Sales Manager- Ritz Carlton, Laguna Niguel

Position: Event Sales Manager-The Ritz Carlton, Laguna Niguel

Event Sales Manager – The Ritz-Carlton, Laguna Niguel

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Position Overview

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports company initiatives, business strategies and core values.

This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities Revenue Generation

• Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through , venue booking system, or other sources as assigned.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre‑conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.

Relationship Management

• Deliver world‑class service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences.
• Value people by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the right thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• Support the sales forecasting effort at home location, ensuring accuracy and timely submission.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Job Qualifications

• BS/BA or 1+ years of Encore or equivalent experience required.
• 1 year technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Competencies (by Core Values) Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates self‑awareness

Drive Results

• Ensures accountability

See The Big Picture

• Decision quality
• Manages complexity

Value People

• Collaborates

Physical Requirements

• Sitting: 4‑5 hours per day
• Standing: 2‑3 hours per day
• Walking: 2‑3 hours per day
• Stooping: 0‑1 hour per day
• Crawling: 0‑1 hour per day
• Kneeling: 0‑1 hour per day
• Bending: 0‑1 hour per day
• Reaching: 0‑1 hour per day
• Climbing: 0‑1 hour per day
• Grasping: 0‑1 hour per day

Lifting Requirements

• 0–15 lbs: occasionally
• 16–50 lbs: occasionally
• 51–100 lbs: never
• Over 100 lbs: never

Carrying Requirements

• 0–15 lbs: occasionally
• 16–50 lbs: occasionally
• 51–100 lbs: never
• Over 100 lbs: never

Auditory/Visual Requirements

• Close vision: continuously
• Distance vision: continuously
• Color vision: continuously
• Peripheral vision: continuously
• Depth perception: continuously

Pushing/Pulling Requirements

• 0–15 lbs: occasionally
• 16–50 lbs: occasionally
• 51–100 lbs: occasionally
• Over 100 lbs: never

Team members must meet the physical demands listed above in order to…