Supply Chain Manager - Brazil - Hybrid

While this role is hybrid in Brazil and there is a requirement to be in the Cartus Avenida Paulista Office 2x a month

Your Role & Accountabilities:

• Perform market analysis and new supplier research. Assist with the selection, management and alignment of Suppliers.
• Support with contract negotiations of new and existing suppliers.
• Recommend recognition, probation, and supplier termination when necessary.
• Partner with appropriate internal resources to ensure effective start up for new suppliers.
• Focus on strategic global supplier management.
• Participate in client presentations as requested.
• Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials.
• Coordination of risk and opportunity assessments for all Suppliers including conducting Supplier IT security and financial assessments.
• In conjunction with Director, work to continuously develop and maintain a strong overall supplier strategy.
• Conduct research, analysis and development / implementation of other projects as assigned.
• Be the Subject Matter Expert of Supplier product within Cartus.
• Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.
• Track and report supplier and operational escalations daily through internal systems.
• Provide regular updates on service and best practices to designated supplier networks.
• Support reporting requirements by analyzing and tracking service defects to identify trends.
• Organize and lead in supplier review meetings.
• Manage monthly dashboard calls with suppliers in all regions, proactively coordinate issue escalation and resolution management between operations team, account management and client contacts.
• Monitor SLAs and ensure consistent service delivery and scores.
• Manage performance issues via a plan (if necessary).
• Manage internal and external training sessions.

Arrange and facilitate new hire training for supplier product.

• Maintain documentation of Supply Chain Management processes.
• Attend internal operational and manager meetings as needed.
• Engage with operational teams through virtual meetings, representing Supply Chain.
• Coordinate supplier pricing requests and new business pricing.
• Handle ad hoc reporting requests and system troubleshooting.
• Conduct regular audits of supplier platforms.
• Resolve supplier invoicing issues.
• Participate in project work aligned with Supply Chain Management strategy.
• Creating supplier profile and work initiation in internal systems.

How You Succeed:

Our winning behaviors represent how we succeed and what we believe in, they shape our culture and enable our employees and business to continuously thrive. Always aspire to role model these.

• Obsess about Growth:
  Focus every day on making a big impact and accelerating growth
• Relentlessly Focus on Talent:
  Be the reason we attract and keep phenomenal people
• Always Find a Better Way:
  Explore and embrace what is possible
• Achieve Exceptional Results:
  Take decisive action and deliver on your commitments

Who You Are:

• Highly organised and self‑motivated
• Excellent interpersonal skills with the ability to communicate and influence clearly and effectively
• Ability to use own initiative
• Strong presentation and negotiation skills
• Result orientated
• Sound judgement and decision‑making skills
• Team player with proven partnering skills

Experience You Need:

• Strong interpersonal / influencing skills, relationship management
• Demonstrating winning behaviors
• Ability to manage complex and multi‑supplier relationships
• Ability to support manager with team requirement and/or supplier management
• Procurement background an advantage
• Preferably some previous experience in relocation management
• Availability to travel occasionally
• Proficient in MS Word, Excel and Power Point

About Cartus:

Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are…