Public Safety Associate; part-time

Position Overview

Position is an essential personnel position which requires working in a variety of situations, including during holidays, weekends, day/evening/night shifts, and during a state of emergency. The role supports a 24/7, 365‑day operation. Successful candidates must be able to work all shifts and have the flexibility to alter schedule based on departmental and operational need.

The IXP Public Safety Advocate serves as the central point of contact for visitors of the Danbury Police Department Main Lobby and provides information pertaining to police and City services. The incumbent evaluates citizen requests for services, makes arrangements for such requests, answers telephone calls when department telephones are inaccessible, and makes computer entries into CAD systems. The position also monitors security cameras, issues visitor passes, and has primary responsibility for public traffic into secure areas of the Police Department.

The incumbent will work under the administrative supervision of the 911 Director and Lead PSA/311 Manager but is often required to work with little or no direct supervision.

• Greet persons entering the Police Department, determine the nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers and public.
• Answer telephone, screen and forward calls, providing information, taking messages and scheduling appointments.
• Make entries into computer aided dispatch systems (CAD).
• Type documents and prepare reports utilizing appropriate software programs.
• Monitor security cameras.
• Issue and account for visitor passes.
• Make entries and maintain logbooks, lists as required.
• Prepare written reports when required.
• Confirm the existence of paper warrants in department files.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• File and maintain records and maintain confidential information.
• Perform duties to maintain a clean, professional lobby or reception area.
• Follow operational direction from on‑duty police sergeants or police lieutenants to meet operational needs of the organization.
• Perform related work as required.

• High School Graduate or equivalent.
• 2 years of prior receptionist/customer service experience (customer service setting, law enforcement setting, or quasi‑military organization helpful).
• Strong typing and data entry skills.
• Strong computer skills, including 2 years’ experience with Microsoft Office.
• Bi‑lingual and multicultural experience a plus.
• Ability to speak clearly and perform related clerical duties; ability to deal tactfully with the public.
• Clerical aptitude; ability to follow written and oral instructions.
• Ability to accurately perform tasks and project confidence.
• Detail oriented with good organizational and follow‑up skills.
• Ability to multitask.
• Ability to maintain professionalism in all interactions with the public with calm, effective communication in all types of situations.
• Ability to think and act quickly in emergency and highly emotional situations with proper judgment and discretion.
• Ability to work with computers and surveillance equipment.
• Ability to work in a 24/7 environment.
• Ability to work overtime or be called to work on short notice.
• Ability to pass a law enforcement background and security check.

• Dexterity of hands and fingers to operate personal computers.
• Sitting and standing for extended periods of time while working at computer keyboards, monitoring public‑safety communications systems, and completing documentation required of operations.
• Vision: up close, distance, color and peripheral; depth perception; ability to adjust focus.
• Hearing and speaking to exchange information with emergency callers and public‑safety personnel.
• Light lifting and walking up/down stairs.
• Exposure to moderate noise.

Entry level

$21.00/hr - $21.00/hr