Customer Service Representative

Hamilton Connections is seeking candidates for a customer service representative position at a company in Danbury CT. This is a temp-to-hire position. The hours are 9 a.m.

-5:30 p.m. (in-office), Monday-Friday. The salary is $20-$22 an hour.

• Accurately and efficiently process customer orders in ERP system
• Handle high volume of email correspondence and phone calls from various areas in a professional manner
• Handle high volume of Live Chat interactions in a professional manner
• Organize and maintain filing systems
• Follow-up on problem or held orders on a weekly basis
• Process the outgoing mail on a daily basis
• Process daily invoices and credit memos
• Accurately process quote requests from territory sales managers and our customers
• Answer customer and consumer inquiries from various forms of communication
• Provide basic troubleshooting and technical support for the various video magnifiers in product line
• Process reshipment of ‘return to sender’ packages
• Other duties as assigned

• 2 years or more of customer service experience
• Experience in a call center strongly preferred
• Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
• Knowledge of ERP or order-entry systems
• Familiarity with CRM software preferred
• Experience with website chat box software preferred
• Expert time management skills and the ability to manage multiple tasks simultaneously
• Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
• Commitment to learn, embrace and adhere to customer service guidelines for interaction with customers
• Able to pass pre-employment screenings

Hamilton Connections is a full-service staffing agency. Benefits offered include medical insurance and sick pay.