Customer Service Represenative

Customer Service Representative

Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

As an entry level Customer Service Representative, you'll be part of our Engineered Fastening team located in Danbury, CT. This is a hybrid position – 3 days in office/2 days remote. You will be the first line of contact with our customers. You will be handling phone calls, emails, order entry and quoting. You will need to be polite, professional, and focused on providing excellent customer service.

You'll also get to:

• Accept customer inquiries and orders via various methods (phone, internet, fax).
• Provide quality answers to pricing, availability, tracking, and order status.
• Provide invoices or packing slips and certificates as requested.
• Process orders using an order ship and bill system.
• Initiate quotation requests utilizing the Salesforce CRM software.
• Accept ownership for things that cannot be resolved immediately, and proactively follow up.
• Account coverage when needed.
• Escalate to Customer Service management when required.

You always strive to do a good job…but wouldn't it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:

• Ability to read, write and understand the English language.
• Excellent written and oral communication skills.
• Proven ability to work collaboratively in a team-oriented environment
• Computer literacy and ability to learn new computer programs.
• High school diploma or equivalent.
• Prior customer service preferred but not required.
• Ability to prioritize and multi-task.
• Familiarity with CRM systems and practices is preferred.
• Attention to detail and a strong sense of urgency.

You'll receive a competitive wage and a great benefits plan:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

The Salary range for this position is $36,700.00 - $59,100.00. This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements.

Please note that salary is only one component of total rewards at Stanley Black & Decker.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.