Treatment Coordinator​/Dental Receptionist

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At Danbury Pediatric, an office within Dental Associates of Connecticut, our mission is to provide quality dental and personal care to all our patients in a relaxed and comfortable environment where patients feel welcomed, accepted, secure, and confident in the care that they are receiving. We believe that satisfying all of our patients is our most important goal. Our network of high-standard professionals provides exceptional care throughout Connecticut.

We are currently seeking a highly motivated Treatment Coordinator / Dental Receptionist for our Danbury location. The candidate should have a strong work ethic, be a team player, and possess the ability to multitask.

The Treatment Coordinator is a liaison between the doctor and the patient. They assist in gathering information in the new patient experience, coordinate a treatment plan with the doctor, and present it to patients. They are knowledgeable about treatment and timelines, the doctor’s schedule, and prepared to negotiate financial arrangements. The coordinator provides a calm, warm environment for patients who are anxious about their dental needs.

They also coordinate, as needed, with other offices that share in the care of patients, ensuring referrals and correspondence are received and followed up.

• Greet & check in patients
• Handle heavy phone volume
• Schedule appointments for doctors & hygienists
• Act as a liaison between patients & doctors
• Enter patient treatment plans
• Discuss treatment needs with patients & make financial arrangements
• Estimate, collect, & post patient payments
• Follow up on patients with unscheduled treatment needed
• General office duties (printing, faxing, computer data entry, etc.)

• 401(k) plan
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

• High school diploma or GED
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to Danbury, CT
• A desire to become part of our family-oriented team and support our mission to deliver the best patient experience possible
• Ability to work within current office hours, including up to two evenings per week and two Saturdays per month
• Must be willing to work a flexible schedule

• Dentrix Ascend software experience