Public Safety Telecommunicator

Description

Receives and dispatches emergency and non-emergency calls (voice/text/messaging) for law enforcement, fire, rescue, medical, and other emergency services by performing the following duties.

• Answers phone calls to include 911 and administrative lines, via voice, text, messaging, and TTY/TTD request.
• Uses customer service practices and skills appropriate for the varying situations presented.
• Receives and screens incoming requests (via telephone, radio, and computer terminal) for law enforcement, fire, medical, or other emergency services.
• Utilizes PSAP (Public Safety Answering Point) infrastructure to include Phase II information to verify caller information on E911 calls.
• Questions callers to determine location and seriousness of emergency and response needed.
• Inputs call information into Computer Aided Dispatch (CAD) system (Emergency and non-emergency/scheduled EMS; County & City Police; County & City Fire and additional County or City Departments).
• Operates two-way radio and/or other communications equipment to dispatch law enforcement, fire, rescue, medical and other personnel, and equipment and to relay instructions or information to remote units.
• Assists and instructs callers using the Medical Priority Dispatch System. Maintains at or above North Carolina Office of Emergency Medical Services (NCOEMS) and IAED (International Academy of Emergency Dispatch) Center of Accreditation performance standards for EMD (Emergency Medical Dispatch), EFD (Emergency Fire Dispatch), and EPD (Emergency Police Dispatch).
• Provides post-dispatch and/or pre-arrival instructions to caller if appropriate.
• Coordinates law enforcement, fire, ambulance, and other emergency requests, relaying instructions to the closest and most suitable units available.

• High school graduate or the acceptable equivalent (GED).

• At least 1 year of relevant experience is preferred. Applicants may substitute additional relevant education for the required experience.

• Knowledge of spreadsheet software and word processing software.

• CPR required (within 90 days from hire date).
• EMD, EFD, EPD required (within 120 days from hire date).
• DCI/NCIC required (within 120 days from hire date).
• Basic Telecommunicator Class of at least forty (40) hours in length certified by a North Carolina State or nationally recognized Emergency Services organization and approved by the NC 911 Board.
• All certifications, once obtained, must be maintained while employed.
• ICS 100, 200, 700, 800 required within 120 days from hire date.
• Valid driver's license.

• Knowledge of E911 software, Key Phone System, TDD, Computer Aided Dispatch (CAD), Radio Software, National Academy of Emergency Dispatch (NAED), Emergency Medical Dispatch (EMO), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) and Division of Criminal Information (DCI).
• Must be U.S. citizen per NC Division of Criminal Information (DCI) guidelines.
• Applicants must participate in eight hours of onsite observation scheduled at the applicant's convenience, after the applicant has passed the preliminary screening test.
• After selection, must be fingerprinted and have a background investigation per Division of Criminal Information (DCI) guidelines.
• Applicants cannot have a felony conviction, two or more Class B misdemeanor convictions ever, or apply for this position within ten years of receiving a single Class B misdemeanor conviction per Division of Criminal Information (DCI) guidelines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to sit; engage in repetitive hand motion; talk and hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds.

• Must learn to adapt to changes without compromise to accuracy.
• Must be alert at all times.
• Must pay close attention to details.
• Must be able to communicate clearly in writing and verbally.
• Must be able to maintain a good working relationship with peers.
• Must be able to multi-task and adapt to change without compromising proficiency or customer service.
• Must be able to operate effectively in unpredictable, high stress situations.
• Must adhere to all work rules, guidelines, procedures, and standards.
• Must pass preliminary screening that tests error recognition, information identification, categorizing information and information recall.
• Must pass a panel interview.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, guidelines, procedure…