Medical Assistant – Front Desk Team

Medical Assistant – Front Desk Team

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join the front desk team at Mar y Sol Mental Health Experts. As the first point of contact for patients, you will play a vital role in creating a welcoming and efficient check‑in experience. The ideal candidate demonstrates exceptional customer service, strong communication skills, and the ability to manage administrative tasks in a fast‑paced medical environment.

• Greet patients with professionalism and warmth upon arrival
• Manage patient check‑ins and verify demographic and insurance information
• Answer phone calls, schedule appointments, and respond to inquiries
• Collect co‑pays and assist with billing‑related questions
• Maintain an organized reception area that is welcoming and efficient
• Help take vital signs

• Handle patient records, including filing, faxing, scanning, and data entry
• Ensure accurate documentation in electronic health systems
• Assist with correspondence such as appointment reminders and follow‑up communications
• Monitor office supplies and coordinate restocking as needed

• Collaborate with clinicians to ensure smooth patient flow
• Communicate patient concerns or scheduling delays to appropriate staff
• Support team efficiency by anticipating needs and proactively resolving issues

• High School Diploma or equivalent (required)
• Medical Assistant certification (preferred but not required)
• 1+ years of experience in a medical office or clinical setting
• Familiarity with EMR systems and basic medical terminology
• Strong interpersonal and multitasking skills
• HIPAA compliance