Medical Receptionist

Join to apply for the Medical Receptionist role at Optum
. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service as part of Pro Health Physicians, a leading community‑based medical group.

Location: 100 Reserve Rd. Suite 4A, Danbury, CT 06810

Schedule: Monday–Friday, with flexibility required to work between the hours of 7:30 am–6:00 pm EST

• Schedule and triage appointment requests for urgency according to approved protocols consistent with Pro Health's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check‑in process.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to Pro Health cash control procedures.
• Maintain knowledge of current OSHA and Pro Health policies.
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable.

• High School Diploma/GED (or higher).
• 1+ years of customer service, healthcare, and/or administrative experience.
• Beginner level proficiency with computer literacy.

• Experience working with an electronic health record.
• Office administrative / receptionist / clerical experience in a medical environment.
• Customer service experience in retail, hospitality, etc.
• Knowledge of medical terminology.
• Knowledge of ICD‑10 and CPT coding.
• Bilingual in Spanish.
• Bilingual in Portuguese.

Seniority Level: Entry Level

Employment Type:

Full‑time

Job Function:
Health Care Provider

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.