Hotel Front Desk Agent

Overview

Hilton Garden Inn Danbury is hiring for a Guest Service Representative (
Hotel Front Desk Agent
). This position will require a flexible schedule and the availability to work 7am-3pm on some days and 3pm-11pm on others. Must be proficient with computers and a fast paced environment. Must be able to Multi-task. This can be a full time or part time position.

Weekends and Holidays are required.
Hilton OnQ Experience Preferred
.

We offer a fast paced, hotel environment with a very attractive employee travel plan.

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Proficient with computers and in a fast-paced environment
• Must be able to multi-task
• Flexible schedule with availability to work 7am-3pm on some days and 3pm-11pm on others; weekends and holidays required
• Hilton OnQ experience preferred
• Position can be full time or part time