Desktop Services Specialist

Summary

Provide on-site and remote technical support, including troubleshooting software and hardware issues and performing diagnostics.

ASSOCIATE’S LVL DGRE

Required:

• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
• Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
• Knowledge of modifying computer objects within Active Directory.
• Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
• Superior customer facing skills including ability to develop “trusted advisor” relationship with end users.
• Methodical approach to problem solving and resolution.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to operate with minimal supervision.
• Ability to manage time effectively, set priorities appropriately, schedule calls.
• Ability to maintain professional demeanor under stress.
• Ability to operate within customer standard operating procedures.
• Ability to document technical support of resolutions, processes, and procedures.
• Minimum Experience:
  
  three years Desired:
  Understanding of Citrix based technologies. Understanding of Mobile Device Management. Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP

• Manual:
  Some manual skills/motor coord & finger dexterity
• Occupational:
  Some occupational risk
• Physical Effort:
  Very Heavy effort. May exert up to 50 lbs. force
• Physical Environment:
  Generally pleasant working conditions
• Company:
  Nuvance Health
• Org Unit: 1798
• Department: IT Service Mgmt Operations
• Exempt:
  No
• Salary Range: $26.48 - $50.49 Hourly