Field Service Technician

Location
:
Greater Connecticut/Rhode Island

Position Type
:
Full-time, Direct Hire

Salary Range
: $70-85,000 (or higher/negotiable based on experience)

Summary
:

We are seeking an experienced Field Service Technician to install, maintain, troubleshoot, and repair telecommunications systems throughout Connecticut and Rhode Island. The ideal candidate will have hands-on experience with NEC SV9500, UM8700, MA4000, and/or Mitel 3300/MiVoice Business, along with knowledge of voice, data, VoIP, and networking.

Responsibilities
:

• Install, program, maintain, troubleshoot, and repair Key/PABX and VoIP telephone systems.
• Support voicemail and call center systems.
• Perform testing, cutovers, and turn-ups of phone lines, PRI, T-1s, trunks, and VoIP services.
• Troubleshoot telephony hardware, software, voicemail, phones, and network issues on-site and remotely.
• Install and test telecommunications cabling and equipment.
• Respond to customer service issues and provide technical support and solutions.
• Document service activity and assist internal technical teams/TAC with trouble tickets.
• Maintain company equipment and follow safety and security procedures.

Qualifications
:

• 3-5 years of telecommunications or field service experience.
• Experience with NEC SV9500, UM8700, and/or MA4000 strongly preferred.
• Mitel 3300/MiVoice Business experience is a plus.
• Working knowledge of VoIP, IP networking, voice/data systems, and telecom cabling.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to work independently with minimal supervision.
• Valid driver's license and ability to travel throughout Connecticut and Rhode Island.