Customer Account Representative Manufacturing

Customer Account Representative Manufacturing

Arcmed is looking for a dedicated Customer Account Representative for our manufacturing facility, responsible for maintaining strong customer relationships, ensuring order progress, and maximizing sales potential.

The Customer Account Representative maintains quality relationships, serves the needs of customers, and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross‑functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.

• Understand customer needs, communicate them effectively to production, and complete the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
• Enter orders and confirm changes in Arcmed’s ERP system, sending confirmations to customers promptly.
• Work with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally this means going onto the production floor to root cause issues and design creative solutions.
• As part of an account team, work with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
• Perform tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers.

• At least 3-5 years’ customer service experience in a manufacturing company.
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees and customers maintaining professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity.
• Take a hands‑on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well‑developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast‑paced environment where employees strive to meet challenging customer expectations.

• Experience with Epicor ERP is a plus.
• Microsoft:
  Office 365, SharePoint, Teams, and One Note preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases is necessary and the ability to learn technical skills.

• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his or her position. As the nature of business demands change, so, too, may the essential functions of this position.