Warranty Administrator

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The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

• Submit pre-authorizations to ensure the maximum reimbursement for work performed and the highest possible approval ratio.
• Review pre-authorizations to ensure expiration does not occur prior to claim submission.
• Appeal valid pre-authorizations that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with the service manager/service writer so that the customer and the appropriate Marine Max departments are aware of their financial obligation.
• Ensure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for collection of warranty credits.
• Negotiate and/or appeal for adverse adjustments to claims implemented by manufacturers.
• Submit accurate and approved claims within the Manufacturer’s specified time limits.
• Ensure timely responses from manufacturers through follow up of dealer’s claim.
• Ensure recall notifications are initiated properly, work documented, and all work is completed.
• Research sublet orders and any other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor the performance of warranty staff.
• All other duties as assigned.

• Internal/external customer satisfaction
• Warranty revenue
• Accurate warranty/claim paperwork and reports
• Accurate repair order file maintenance
• Effective communication with other Marine Max departments and manufacturers
• Marine Max and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities

• Entry level

• Full-time

• Other

• Retail

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