Patient Care Coordinator Danvers, MA | Robert Half

Patient Care Coordinator

We are looking for a Patient Care Coordinator to support a busy endocrine practice in Massachusetts. This contract opportunity with permanent potential is ideal for someone who excels at coordinating patient access, maintaining accurate records, and creating a welcoming experience for patients and families. The person in this role will help keep provider schedules organized, prepare visits thoroughly, and serve as a dependable point of contact for administrative and clinical coordination.

Responsibilities:

• Welcome patients and visitors professionally, answer routine questions, and provide attentive service throughout the scheduling and check-in process.

• Coordinate office visits, follow-up appointments, hospital-based services, and outpatient procedures while ensuring timely action on patient needs.

• Arrange endocrine-related testing and treatments, including specialized procedures, and place patients appropriately to support efficient provider workflows.

• Review provider schedules at the close of each day to confirm follow-up visits have been arranged and address any outstanding scheduling needs.

• Gather required records, prepare charts in advance of appointments, and ensure the provider has the necessary clinical information before each visit, evaluation, or procedure.

• Process provider-ordered referrals, schedule future testing, and communicate appointment details clearly to patients and internal team members.

• Verify patient demographic and insurance information, support pre-certification activities, and maintain confidentiality in accordance with practice policies.

• Assist with administrative office tasks such as faxing, copying, filing, mailings, and coordination with external vendors or service partners.

• Support patients with required forms, help coordinate medication-related authorization workflows, and alert clinical staff in advance of scheduled injection visits.

• Communicate scheduling concerns or operational issues promptly to the provider or team lead and provide cross-training support to other staff when needed.