Service Advisor- North Shore

Job Details

Job Location:

North Shore Mazda - Danvers, MA 01923

Automotive Service Advisor/Writer/Consultant - North Shore Mazda has an opening for an Automotive Service Advisor / Writer. We are a family owned and operated dealership.

Our dealership has low employee turnover and a great reputation as a great place to work.

Our ideal candidate will have excellent customer service skills and familiarity with ADP. Automotive Service Advisor/Writer experience is a plus but we will consider other candidates with similar or equivalent experience. We offer the opportunity for VERY competitive income, benefits, available 401(k), paid vacation, and an enjoyable, air‑conditioned work environment.

Automotive Service Advisor/ Writer Responsibilities:

• Schedule customer's vehicle service appointments
• Greeting customers in a professional manner
• Accurate write up of customer concerns
• Convey expected cost and obtaining approval of repairs
• Tracking of vehicle and communicating progress to customer
• Maintaining excellent customer satisfaction (CSI scores)
• Performing any additional task assigned by management

Automotive Service Advisor / Writer Requirements:

Clean driving record and able to pass a drug test required

• Previous automotive car dealership experience preferred or strong automotive knowledge
• Excellent communication skills
• Professional appearance
• Positive attitude
• Commitment to being a team player

Automotive Service Advisor/Writer Benefits:

• We offer a very competitive pay‑plan with salary, commission, and bonuses
• Paid vacations & Benefits package
• Available 401(k)
• Car Dealership and manufacturer training and more
• Our motto is conducting every part of our business openly and truthfully. We do everything transparently.

Job Type: Full‑time