Sales Operations Specialist III

Sales Operations Specialist III

Company: Advantech USA
Location: Danvers, MA – Onsite
Compensation: $65,000 – $75,000 per year

The Sales Operations Specialist III at Advantech is responsible for daily order management, customer relations, and analyzing information necessary to ensure products are successfully launched and fulfilled in a timely manner. Being a self‑starter is critical, as this person will work directly with specific Key Account Managers to develop, plan, launch, manufacture, and market their assigned accounts and to resolve any issues that may occur.

• Order management on bookings, shipping, expediting, and backlog management for assigned accounts.
• Validate the accuracy of purchase orders on price, MOQ/MSQ, incoterm, shipping points, NCNR and communicate with customers for any necessary changes.
• Collaborate with assigned Key Account Managers to support sales operations and drive future business after mass production.
• Facilitate end‑of‑life execution (LTB, LOI) and communicate internally and externally to complete the process.
• Monitor customer receivable balances, assist the Accounts Receivable team with collections, and provide recommendations regarding credit issues that may prevent shipment release.
• Communicate with internal stakeholders including Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, etc., to resolve issues.
• Work with Supply Chain for demand planning and inventory balancing.
• Mitigate risk by proactively identifying and reporting potential challenges, working closely with customers and stakeholders until cases are closed.
• Mentor and coach a small team, making decisions with minimal supervision.
• Manage VMI/SMI/Kanban programs with a proven track record of success.
• Conduct month‑end, quarter‑end, and year‑end account activity analysis using CRM.
• Organize and participate in Q  meetings with Key Accounts, taking action and driving results.
• Perform other duties and responsibilities as assigned.

• Strong computer literacy with MS Office suite (Outlook, advanced Excel, Teams, etc.).
• Excellent verbal, written communication and presentation skills.
• Extremely detail‑oriented, analytical, with strong organizational skills.
• Ability to interface with external and internal stakeholders at all levels and provide world‑class service.
• Highly motivated, able to work independently, and self‑starter.
• Strong sense of integrity and ability to take on challenges and initiatives.
• Team player.

• Strong sense of integrity and ability to take on challenges and initiatives.
• Education:
  
  Bachelor’s degree preferred (or equivalent combination of education, training, & experience).
• 5+ years of experience in a combination of Customer Success Management, Account Management, or Supply Chain Management from industries with global presences.
• Experience utilizing SAP Hana 4.
• Fluent in English (bilingual).
• Minimum 2 years managing Key Accounts with annual revenue ≥$10M successfully.

• Competitive salary dependent on experience.
• Winning culture with a friendly, team‑oriented environment.
• Generous benefits package including medical, dental, vision, long‑term disability, and life insurance.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Education & personal development reimbursement program.
• Generous vacation and paid holidays package.
• Company events and lunches.
• Work‑from‑home program – once eligible.
• Referral bonus.

Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer‑centric design services, and global logistics support; all backed by industry‑leading front and back‑office e‑business solutions. Advantech has always been an innovator in the development and manufacture of high‑quality, high‑performance computing platforms. We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries.

To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.

To conform to U.S. Government export regulations (ITAR), applicants must be U.S. citizens, lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://(Use the "Apply for this Job" box below)..

Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent from a formal agreement.

Mid‑Senior level

Full‑time

Sales and Business Development